Refund policy
Last Updated: June 2026
At ZM Care, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Opened or used skincare and personal care products.
- Products damaged due to misuse or improper handling by the customer.
- Clearance, promotional, or final-sale items (unless defective).
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your request, we may ask for:
- Your order number.
- Clear photos of the product and packaging.
If approved, we will arrange a replacement or refund at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be processed within 7–10 business days.
- Refunds will be issued through the original payment method where applicable.
- For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or another mutually agreed method.
Shipping Costs
- Original shipping charges are non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Order Cancellation
Orders may be canceled before dispatch. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns or refunds, contact us:
ZM Care
Email: zmcares1@gmail.com
Phone: 0341-5369131